If your property is heated with city of block heating, please contact the energy provider.

If your rent is including heating, you may contact us.

If the water pressure is too low, the central heating unit may not work. A normal water pressure is between 1.5 and 2 bar.

Check the following movie to see how to possibly solve this: youtube.com/watch?v=mLsrPMrh_XE.

If the radiators are not getting warm, it may be solved by bleeding the radiators. Please check: youtube.com/watch?v=r48NgOTBxSA

Has topping up the water and bleeding the radiators not helped? Please first check whether:

- the water pressure is sufficient (between 1.5 and 2 bar) on the pressure gauge;
- the room thermostat and / or boiler thermostat is sufficiently high;
- the pilot flame burns; if that is not the case, try to light the pilot;
- a code appears on the display (if you have a modern boiler with an electric ignition, a code appears in the display in the event of a fault. You can then press the reset button on the front of the appliance);
- the plug is in the wall socket;
- the main gas tap / appliance tap is open;
- the fuse in the group box is complete;
- the hot water taps do not leak.

If the malfunction has not been resolved after checking the points above, you can contact us with the form below.